Refunds, Returns & Shipping

1. The 30-Day Money-Back Guarantee

The guarantee covers every pack we sell — the single bottle, the Buy 2 Get 1 Free pack and the Buy 3 Get 2 Free pack — and it covers subscription refills on the same terms. For a multi-bottle pack, the refund covers the whole pack; keeping part of a pack and refunding the rest is not possible, because the pack was priced as one unit.

The guarantee applies once per customer or household for a change-of-mind refund. Additional orders placed after a refund can still be returned if something is wrong with them, under section 5. We may decline a request that falls outside the 30-day window, that relates to a product bought from someone other than this store, or that forms part of a clear pattern of abuse — for example repeated refunds across multiple accounts at the same address.

2. How to start a return

There is no form to fill in and no portal to log into. Just tell us.

1. Message us through the contact page, or email support@lymphaticdrainagedrops.com, within 30 days of delivery.
2. Include your order number — it is in the subject line of your confirmation email and starts with a hash. If you cannot find it, give us the email address and the ZIP code you ordered with and we will find the order for you.
3. Tell us what you want — a refund, or a replacement if something arrived wrong.
4. We reply with instructions, usually within one business day. You will get the return address and a short note to include in the box so our team can match the parcel to your order.
5. Send the bottles back and share the tracking number with us. Approval follows once the return is received and matched, or sooner if we can settle it without the parcel coming back.

Please do not send anything back before you have heard from us. Parcels that arrive without instructions and without an order reference can sit unidentified in our warehouse, which delays your money.

3. Who pays for return shipping

Plainly: for a change-of-mind return, the cost of shipping the bottles back to us is yours, and the original shipping charge on the order, if any was paid, is not refunded. We recommend a tracked service — an untracked parcel that never arrives cannot be refunded, because we have no way to confirm it was sent.

If the fault is ours, you pay nothing. When an item arrives damaged, incorrect or missing, we cover the return entirely and send a prepaid label where a return is needed at all. In many of those cases we simply ship the replacement and ask you to keep or dispose of the original.

4. When your refund arrives

Refunds go back to the original payment method — the same card, wallet or account that paid for the order. We cannot refund to a different card, and we do not issue store credit unless you specifically prefer it.

Once your return is approved, we issue the refund on our side immediately and it lands in your account within 5 to 10 business days. The last part of that timeline belongs to your bank, not to us: we release the money, and your issuer decides when it shows on your statement. You will get an email confirming the amount and the date we released it, and that email is proof of the refund if you need to ask your bank about it.

The refund covers the price you paid for the product, including any sales tax charged on it. Original shipping charges, where they were paid, are not refunded on a change-of-mind return.

5. Damaged, incorrect or missing items

If your parcel arrives with a broken dropper, a leaking bottle, a damaged seal, the wrong product inside, or fewer bottles than your order confirmed, contact us within 14 days of delivery and we will fix it at no cost to you.

Send us your order number and a photo — one clear picture of the problem, and if there is external damage, a picture of the shipping box as it arrived. That single photo is all we need to file the claim with the carrier and get your replacement moving; it means you do not have to wait for an investigation to finish before we act.

You choose the outcome: a free replacement shipped right away, or a full refund. Either way you pay nothing extra, and you are not asked to cover return shipping. If the tracking shows a parcel as delivered but you cannot find it, tell us within 14 days as well — we will open a trace with the carrier and, if it cannot be located, resend or refund the order.

6. Order changes and cancellations before dispatch

We pack fast, which is good for delivery and tight for edits. If you need to change an address, swap a pack, or cancel outright, write to us as soon as you can and mark the message urgent.

If the order has not yet been dispatched, we will change or cancel it and refund you in full. Because most orders leave within one business day, the practical window is short — an order placed in the evening is often on its way the next morning. Once the label has been printed and the parcel has been handed to the carrier, we can no longer stop it. At that point it becomes a normal return under the 30-day guarantee, or, if the address was wrong, section 10 applies.

7. Processing and dispatch

Orders are picked and packed within 1 business day of payment being confirmed. Orders placed on a weekend or a public holiday are processed on the next business day. In rare cases — a launch, a promotion, a carrier disruption — processing can take a little longer, and if that happens we email you rather than let you wonder.

Every bottle is sealed and packed to travel. The outer packaging is plain and does not advertise what is inside.

8. Delivery times and tracking

We ship across the United States with tracked services. Typical transit time is 3 to 5 business days after dispatch, so most orders arrive within about a week of being placed. Deliveries to Alaska, Hawaii, Puerto Rico, other United States territories and remote rural routes can take longer. Estimates are estimates, not guarantees, and weather, holiday peaks and carrier backlogs all affect them.

The moment your parcel leaves us, we email you the tracking number with a link to follow it. If that email has not arrived within two business days of your order, check your spam folder first and then write to us. Tracking can take up to 24 hours to show its first scan — a number that looks inactive on the first evening is normal.

9. Free shipping

The Buy 3 Get 2 Free pack ships free anywhere in the United States. No code, no minimum, nothing to claim — the shipping line at checkout simply shows zero. Other packs show their shipping cost at checkout before you pay, so there is never a surprise at the end.

10. Incorrect addresses and parcels returned to sender

Please check your address carefully at checkout, including the apartment, suite or unit number. We ship to the address exactly as you entered it.

If a parcel cannot be delivered because the address was incomplete or incorrect, or because it went unclaimed at a pickup point, the carrier eventually returns it to us. When it arrives back, we will contact you and you can choose to have it reshipped to a corrected address, paying only the new shipping cost, or to be refunded for the product. The original shipping cost is not refundable in that situation, because the delivery was attempted.

If a parcel is returned to us as undeliverable and we cannot reach you within 30 days, we refund the product value and close the order.

11. Where we ship

We currently ship within the United States only. We do not ship internationally, and we cannot accept orders for delivery outside the country, including to freight forwarders that re-export parcels. If you are outside the United States and would like us to reach you, write to us — we track the requests and it genuinely shapes where we open next.

12. Subscription refills

If you chose a subscription, your refill ships every 30 days, on the same processing and delivery terms as any other order, and you are charged on the day the cycle renews. We email you before each renewal.

You can pause, skip a delivery or cancel at any time before the next billing date — no fee, no minimum number of shipments, no phone call. Use the link in your subscription emails, or write to support@lymphaticdrainagedrops.com and we will handle it the same day we read it. Changes apply to the next cycle; a refill that has already been charged and dispatched is covered by the 30-day guarantee in section 1, like any other order.

13. Questions

Anything about a return, a refund, a tracking number that has stopped moving, or an address you need to fix goes to support@lymphaticdrainagedrops.com or through the contact page. Include your order number and we will get to it within one business day.